December 2024

When deploying a customer experience (CX) service, it is important to tune your survey process for your specific business. Whether your business is independent location, part of a multi-location corporation, or a franchise in a network, your business is unique. One of the unique qualities of LoyaltyLoop is the option to set "Business Rules" that tune your customer surveys to your specific business, ensuring the correct customers are engaged for feedback at the right time. Once configured, these rules become part of your specific survey launch configuration, which are applied just prior to your survey being sent.

Need a refresher on LoyaltyLoop features and functionality? Trying to learn how to do something specific? Looking to increase your knowledge on measuring your customer's experience or anything related to your LoyaltyLoop service. While you can always book a general training session with our support team, you can now book a training on these specific topics. These sessions are available to any LoyaltyLoop User, and you can sign up at the links below.

When you gather feedback from customers, sometimes you may want to send a follow-up campaign to groups of customers. Did you know you can do this with your LoyaltyLoop Promoter plan?

Ensuring your team stays informed about customer feedback, is a critical part of delivering outstanding customer experiences. LoyaltyLoop provides a number of alerts and notifications to keep your team in the loop. But did you know that Admin users can set and lock the alerts of Standard users?

During the year, we continued to extend the features and functionality of your favorite Customer Experience Management (CXM) platform, LoyaltyLoop! If you missed any previous posts, here's the summary list.