Remove our old domain from your SPF record
LoyaltyLoop is in a constant state of positive improvement and development. Our developers are always hard at work improving your LoyaltyLoop experience by following our development roadmap, or by taking suggestions you give us in your feedback.
As we progress along our development roadmap, making improvements here and there, we occasionally pass a point where a previous setting, or recommendation is no longer necessary. One such setting you can now remove, relates to your SPF record.
SPF (Sender Policy Framework) is a setting that helps to, in part, authorize LoyaltyLoop to send emails on your behalf. We often help you set this up in your domain settings to prevent your survey invites from landing in your clients' spam folders. The tricky part of SPF, is that you can only have 10 records, and if you use other email programs, the 10 records can be used up quickly. There are advanced ways of allowing more, but the best way to manage this is to prune unused records to free up some space.
If you look at the sending email for your survey invites, and the sender is owner@xyzcompany.com, then xyzcompany.com is your sending domain. You can free up space by removing our old SPF record.
You can safely remove from your SPF record:
- include:wappmail.com
- include:spf1.worldapp.com
The only SPF entry you need is include:sendgrid.net. We can also look at your SPF settings for you to see if there are any changes that need to be made or if you have any questions, drop us an email at support@loyaltyloop.com (or call 888-552-5667 option 3).
Photo by Ujesh Krishnan on Unsplash