Resend Survey Link Feature
Sometimes you need to resend your LoyaltyLoop survey link to customers who deleted your survey invitation email, or made a mistake on their survey response. This new features makes it simple to resend your link.
There are 2 different situations, or customer use cases, we address with this feature.
- If your customer gave feedback, but made a mistake and needs to update their response.
- If your customer deleted your most recent survey invitation, hence they cannot give you feedback.
If you want to request new feedback from a specific customer directly (i.e. not part of an automated survey launch), use the new Request Now feature.
Watch this new help video (no audio), showing how to resend survey links.