New Survey Response Panel
Have you ever viewed the details shown on Feedback by Comment or Testimonials, and wanted to see that customer's full survey response? In the past, you would need to flip over to Feedback by Customer to view it. This month, we've released a new feature that allows you to view the Survey Response Panel on those pages.
The Survey Response Panel has always been displayed on Feedback by Customer. It is the panel on the right of that screen. Click on any row in the Feedback table, and the right panel would display that customer's detailed survey response. If the customer answered a question, you will see their response. You can step through all the responses chronologically using the left and right arrows, and print the response. Depending on the page, you will have other controls as mentioned below.
This new feature adds the Survey Response Panel to Feedback by Customer, Feedback by Comments, and Testimonials. You'll notice the panel has a small control in the upper left section that allows you to hide or show the Survey Response Panel, giving you more room to view the table on the left.
Each of the 3 pages behave similarly, but vary based on whether the Survey Response Panel is hidden or shown by default, and whether LoyaltyLoop remembers that choice when you navigate away, then come back to that page.
You'll notice that when you hide/show the Survey Response Panel, you will see more columns in the table on the left when the panel is hidden, and fewer columns in the table when the panel is shown. That being said, the columns that hide are not related to the focus of that page. Meaning, when viewing the Testimonials page, the testimonial details are displayed in the table. When viewing Feedback by Comments, the comment details are displayed in the table. The right Survey Response Panel contains everything else.
Here's how the Survey Response Panel works for each screen:
| Attribute | Feedback by Customer | Feedback by Comment | Testimonial Publisher |
|---|---|---|---|
| Panel Default | Shown | Hidden | Hidden |
| Hide/Show Control | |||
| Hide/Show Remembered | |||
| Navigate responses chronologically | |||
| Resend survey for customer to fix a mistake | |||
| Expand response to view on a single page | |||
| Print survey response | |||
| Edit Testimonial | |||
| Share Testimonial |