Open Positions

Sales & Support

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Open Positions

Inside Sales Reps

East Greenwich, RI

Full-time and Part-time

Description

We are looking for a few motivated individuals to join our sales team. The ideal candidates will have a great personality, a positive and hungry sales-minded attitude, and a desire to earn high income. In this sales role, you will be working initially from lists of warm prospects from our various partners, as well as responding to direct inquiries, to provide live demos of LoyaltyLoop, speak with prospects to help them understand our services, and close new business. You will also exercise your own prospecting and research skills to identify new areas of opportunity for the company, and may be asked to contribute to our customer support team.

The right person will have a great in-person, and phone/web personality, the ability to listen and assist customers and prospects, and close new business through conversation and problem-solving, and never from high pressure pitches. You should be a self-motivated person, with an entrepreneurial spirit, who thrives in a small team culture, is excited to make the next call, can learn quickly, and has experience with popular business software tools like CRMs, spreadsheets, and email.

We provide great income potential with a competitive base salary plus a performance-based monthly bonus. Full-time positions enjoy company-contributed health, dental, retirement and fitness programs. A few perks include a comfortable and professional office conveniently located in East Greenwich Rhode Island, free office snacks, and team lunch provided on Fridays. We exhibit at a few partner shows and events, and some travel is required.

Desired Skills and Experience
  • Friendly, engaging, video/phone and in-person demeanor
  • Quick learner and self-starter
  • Great organizational skills and disciplined follow-up
  • Loves making video/phone calls
  • Excellent listening, verbal and written communication skills
  • Experience with typical business tools such as Google Workspace, Microsoft Office and related
  • Knowledge of using a CRM tool to track call and sales activity
  • Reliable, flexible, fun-loving, easy-going
  • Fluent in spoken and written English
  • College degree not required
  • Authorized to work in the US
Responsibilities
  • Qualify and engage new prospects who have expressed interest in our services
  • Coordinate and execute live web demos to prospects
  • Cultivate existing customer relationships via trainings and upgrades
  • Identify, cultivate, and grow new customer segments
  • Provide live and email support to existing customers
  • Represent company at shows and other events (some domestic travel required)
  • Other duties as assigned
Compensation
  • Insides Sales Reps: Base salary at $16-$22 per hour (based on experience)
  • individual sales performance-based bonuses
About LoyaltyLoop

LoyaltyLoop is a technology company that provides an award-winning online customer experience platform to businesses. For over a decade, LoyaltyLoop has been helping small and medium-size businesses unlock the power of customer loyalty to boost their brand and bottom line. We develop and market the LoyaltyLoop software service, which is an affordable monthly subscription that uses a simple survey to engage customers soon after they complete a transaction with our clients, to gather their feedback, and encourage them to give testimonials, online reviews, and more.

Interested? Please send your resume and work history to careers@loyaltyloop.com

After reviewing your resume, we'll reach out to you to arrange a Google Meet to chat more.

Customer Support Reps

East Greenwich, RI

Full-time

Description

We are looking for a few motivated individuals to join our team. We have full-time roles available for an experienced Customer Support Representatives, supporting our LoyaltyLoop software services that we provide to customers in the US, Canada, UK and Australia.

The ideal candidates will have a great personality, and great customer care and problem-solving skills. Customer Support Reps will provide front-line customer care, write customer support documents, execute support projects, and assist onboarding of new customers. Both roles will provide customer care, training, product demos and related customer support activities via telephone, Zoom meetings, and email.

The right person will have a great phone and web personality, the ability to listen and assist customers and prospects, and have a positive attitude. You should be a self-motivated person, with an entrepreneurial spirit, who thrives in a small team culture and is excited to help the next customer. You should be a quick learner, and have experience with popular business software tools like Helpdesk software, CRMs,spreadsheets, and email. While not required, ideal candidates will have the skills to code in HTML, CSS, and Javascript or Python.

Our positions pay a competitive base salary plus annual bonus. Benefits include company-contributed health and dental plans, retirement program with company match, and paid health club membership. A few perks include a comfortable and professional office conveniently located in East Greenwich Rhode Island, free office snacks, and team lunch provided on Fridays. We exhibit at a few partner shows and events, and some travel may be required.

Desired Skills and Experience
  • Prior experience in software support roles
  • Friendly, engaging, web and phone demeanor
  • Quick learner and self-starter
  • Great organizational skills and disciplined follow-up
  • Loves solving customer problems and helping people
  • Excellent listening, verbal and written communication skills
  • Experience with typical business tools such as Google Workspace, Microsoft Office and related
  • Knowledge of using a Helpdesk, Project Management and CRM tools
  • Reliable, flexible, fun-loving, easy-going
  • Coding skills in HTML/CSS and Javascript/Python
  • Fluent in spoken and written English
  • Experience is favored of a college degree (degree is a plus, but not required)
  • Authorized to work in the US
Responsibilities
  • Create content for our customer-facing Knowledge Base system
  • Provide product training and demos via Zoom
  • Execute new customer on-boarding processes
  • Contribute to the direction of the company and product evolution
  • Provide customer support via phone, email and Zoom meetings
  • Represent company at shows and other events
  • Other duties as assigned
Compensation
  • Customer Support Reps: Base salary at $16-$22 per hour (based on experience)
  • annual bonus based on individual and company performance
About LoyaltyLoop

LoyaltyLoop is a technology company that provides an award-winning online customer experience platform to businesses. For over a decade, LoyaltyLoop has been helping small and medium-size businesses unlock the power of customer loyalty to boost their brand and bottom line. We develop and market the LoyaltyLoop software service, which is an affordable monthly subscription that uses a simple survey to engage customers soon after they complete a transaction with our clients, to gather their feedback, and encourage them to give testimonials, online reviews, and more.

Interested? Please send your resume and work history to careers@loyaltyloop.com

After reviewing your resume, we'll reach out to you to arrange a Google Meet to chat more.