LoyaltyLoop Recognizes Leaders in Customer Loyalty for the Print and Sign Industries for Q3, 2022

East Greenwich, RI – October 25, 2022 – LoyaltyLoop released their Print and Sign industry segment Loyalty Leadership awards for the quarter ending September 30, 2022. The awards recognize businesses in North America that attain the highest Net Promoter Score (NPS) for their industry segment during the quarter.

Results are based on over 20,000 survey responses from customers who recently completed a purchase and were asked how likely they would be to recommend the business to others. Performers in the top quartile achieved a Net Promoter Score greater than 96; in the top-middle quartile 91-95; in the bottom-middle quartile 86-90; the bottom quartile achieved less than 85.

Congratulations to the owners and their teams below for achieving a top Net Promoter Score – the highest overall customer loyalty and satisfaction rating – within their segment for the quarter.

loyaltyloop trophy

Top Independent Printer

NPS of 100

Hal Grunwell

Quick Reliable Printing, Midland, MI

loyaltyloop trophy

Top Sign Franchisee

NPS of 100

Adam and Megan Kirkpatrick

Image360, Hanover, PA

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Top Print Franchisee

NPS of 99

Jay Thomas

AlphaGraphics, Alexandria, VA

Awards are based on a compilation of feedback and buyer reviews gathered from companies participating in LoyaltyLoop’s online feedback service. LoyaltyLoop enables local businesses of all types to react quickly to customer feedback and complaints, as well as automatically encourage online reviews to be posted on Google, Facebook and their website.

To qualify for the award, US-based participating companies must have customer satisfaction results for each of the three months of the quarter, with no fewer than 15 survey respondents in each month. An overall winner is chosen based on the overall Net Promoter Score for the quarter. To break a tie, the company with the higher quarterly survey response rate is chosen.