UPDATE: Alerts to be sent from new email address
Have you ever received an email from one of your LoyaltyLoop Alerts & Notifications, and you click reply-all, so you can message your other team members included on that alert? Did you ever notice that when you do that, you will quickly receive a confirmation email from LoyaltyLoop that your new ticket was created in our support system?
This unwanted email happens because we have historically sent the LoyaltyLoop email Alerts & Notifications from support@loyaltyloop.com, the email address connected to our support and ticketing system. When you send any email, including replies, to support@loyaltyloop.com, our ticketing system correctly acknowledges the email, and a new ticket is created. But the creation of a new ticket and email acknowledgement from our ticketing system is an annoyance for everyone involved.
Fortunately, we have a simple fix. Effective March 1, 2025, all LoyaltyLoop Alerts & Notifications will no longer be sent from support@loyaltyloop.com. They will now be sent from alerts-noreply@loyaltyloop.com, which is an unmonitored email address, and unrelated to our ticketing system.
This change will eliminate the creation of unnecessary tickets and emails. As always, if you do need to contact LoyaltyLoop Support, please send your email to support@loyaltyloop.com, or call us at (401) 560-0311 or (888) 552-5667, option 3.
Photo by Alexander Gray on Unsplash