Integration Failure Alert
Integrations are a terrific way to streamline and automate your feedback and review process. Most of our native integrations are free, and provide a simple and automatic means by which your contacts can flow from your transaction system into your LoyaltyLoop, allowing your feedback process to be fully automated.
Once an integration is configured and enabled, LoyaltyLoop is expecting to receive your transaction contact data regularly, typically daily. However, there are situations when your transaction system has no data to send, such as the case over weekends and holidays (if you're closed then). There are other scenarios too, that could prevent data from flowing. Perhaps you changed to a new transaction system, or upgraded your license to your existing system, or your transaction system is experiencing downtime.
This new Integration Failure Alert allows you to receive an email informing you that LoyaltyLoop has not received data as expected.
The new alert is available for all LoyaltyLoop-built integrations listed in the Integrations drop-down under Location Settings. This new alert is enabled for all customers with active LoyaltyLoop integrations, and is set to fire if data is not received in 5 days (default).
Admin users can disable the alert, and change the number of days before the alert fires by visiting the Integrations page in a Location's Data Management settings.