LoyaltyLoop is The Alternative to Delighted

If you're using Delighted to survey customers, chances are you weren't delighted to hear their parent company, Qualtrics, is sunsetting Delighted in June 2026. Qualtrics is a survey solution for large enterprises, and while you could continue to use them for small businesses and brands, it may behoove you to consider your options, both in terms of features and functionality, and in terms of continuing cost.

Most small to mid-sized companies required different needs than large enterprises. From a pure feedback need, they are similar, but smaller companies have additional needs that can be fulfilled by the right Customer Experience (CX) partner like LoyaltyLoop.

Relative to executing a reliable CX solution, many smaller companies have different challenges than enterprises, including:

• Limited or no in-house IT team to manage data systems, technical integrations and related
• Resource constrained staff or knowledge gap of staff for coding and manage surveys, data feeds, and feedback execution
• The need to gather online "social proof" in the form of Google reviews, and other 3rd party review platforms
• Reliance on positive word-of-mouth testimonials from existing customers, combined with strong social proof, to drive new business
• Limited capabilities to consistently cross-sell services to customers to expand sales within their active customer base
• Inconsistent or non-existent processes to identify and engage dormant accounts to restart sales

Here's a head-to-head comparison of LoyaltyLoop vs Delighted. If you're using Delighted, consider LoyaltyLoop as the alternative. As a special offer, when you switch from Delighted to LoyaltyLoop you will receive any plan at 50% off for your first year on monthly subscriptions. Book a demo to see the difference.

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