On Demand Launch - Schedule Update
Photo by ian dooley on Unsplash
Last October, we did a blog post explaining the various survey launch options. We're making an update to the options. This change only affects new customers who launch surveys On Demand.
Does this change affect my company?
This change affects only new customers who subscribed after July 31, 2024 and launch surveys On Demand. Existing customers remain unchanged, following our original launch process per our October post. If you are an existing customer and would like to move to this new method, simply let our support team know.
As a reminder, we have 3 methods of launching surveys:
1. On Demand: On Demand survey launching is when customers either upload survey launch files via their LoyaltyLoop Launch Pad, or send launch files to their LoyaltyLoop Launch File Email Address.
REMINDER: we no longer accept files to the generic email address launch@loyaltyloop.com.
2. Scheduled: customers who send survey launch data via our API or Integrations. Schedule customers can specify exactly when they want their surveys to be sent (e.g. on the 3rd Tuesday of the month, or every week on Weds, etc.)
3. Request Now: The Request Now feature allows you to send a survey invitation to a single contact immediately.
Here is On Demand update:
All survey launch files still will be processed before 9am Eastern Time, but now will be launched Monday through Friday at your next ~9am local time. Prior to this change, and still in effect for existing customers prior to August 1, 2024, we only launched On Demand surveys Tuesday through Thursday.
We will continue to launch surveys only during LoyaltyLoop work days, when customer support is provided. As a result, On Demand and Scheduled surveys do not launch on US federal holidays, and occasionally the day after a holiday as noted in our customer email bulletins.
Here are some examples of this change.
Example 1
You subscribed after July 31, 2024, and are located in Boston. We receive your survey file (via upload or your unique Launch File Email Address) at 7am on Monday.
It gets processed before 9am ET, and your survey will launch that Monday at ~9am ET.
Example 2
You subscribed after July 31, 2024, and are located in Boston. We receive your survey file (via upload or your unique Launch File Email Address) at 5pm on Monday. It gets processed before 9am ET, and your survey will launch Tuesday at ~9am ET.
Example 1
You subscribed after July 31, 2024, and are located in San Francisco. We receive your survey file at 7am ET on Monday (4am your local time).
It gets processed before 9am ET, and your survey will launch that Monday at ~9am your time.
Example 2
You subscribed after July 31, 2024, and are located in San Francisco. We receive your survey file at 10am ET on Monday (7am your local time).
It gets processed before 9am ET on Tuesday, and your survey will launch on Tuesday at ~9am your time.
Example 1
You subscribed after July 31, 2024, and are located in Sydney, Australia. We receive your survey file on Monday at 7am ET (Monday at 9pm your local time).
It gets processed before 9am ET on Monday, and your survey will launch on Tuesday at ~9am your time.
Example 2
You subscribed after July 31, 2024, and are located in Sydney, Australia. We receive your survey file on Monday at 6pm ET (Tuesday at 8am your local time).
It gets processed before 9am ET on Tuesday, and your survey will launch on Wednesday at ~9am your time.
Example 1
You subscribed after July 31, 2024, and are located in London, England. We receive your survey file on Monday at 3am ET (Monday at 8am your local time).
It gets processed before 9am ET on Monday, and your survey will launch on Monday at ~9am your time.
Example 2
You subscribed after July 31, 2024, and are located in London, England. We receive your survey file on Monday at 11pm ET (Tuesday at 4am your local time).
It gets processed before 9am ET on Tuesday, and your survey will launch on Tuesday at ~9am your time.