The Best Delighted Alternatives And Competitors In 2026

Delighted is being sunset by Qualtrics on June 30, 2026, and if you've been using it for Net Promoter Score℠ (NPS®), CSAT, or CES surveys, you're now sorting through where to take your customer feedback software next.

Two things are usually true at once for the reader landing here. The timeline is fixed (annual subscriptions stopped renewing on July 1, 2025, monthly subscriptions stop renewing on May 31, 2026, and platform access ends June 30, 2026), and the default migration path Qualtrics is offering, the enterprise Qualtrics XM Suite, is a different category of product than the simple Delighted experience most readers signed up for, even though the data move is described on Delighted's Qualtrics graduation page as "as easy as clicking a button."

You're not stuck. This page gives you an honest look at five alternatives that fit any business or brand, what each one does best, a side-by-side feature comparison, and a step-by-step migration timeline so nothing important gets lost between now and the deadline.

Table of Contents

• Why Are Businesses Looking For Delighted Alternatives?
• What To Confirm Before You Renew Your Final Delighted Term
• Top Delighted Alternatives And Competitors
• Delighted Vs. The Alternatives: Feature Comparison
• Why LoyaltyLoop Is The Best Delighted Alternative
• Your Delighted Migration Timeline
• FAQ

Why Are Businesses Looking For Delighted Alternatives?

If you're shopping for a Delighted replacement right now, the trigger is usually the sunset itself. Pre-existing limitations factor in once you start comparing, but the deadline is what put the search on your calendar.

The sunset deadline is fixed and final. Per Delighted's official sunset announcement, annual subscriptions stopped renewing on July 1, 2025, monthly subscriptions stop renewing on May 31, 2026, and platform access terminates on June 30, 2026. There are no extensions, all customer data will be deleted after the sunset date in accordance with local regulations, and Qualtrics has confirmed early termination of paid subscriptions isn't permitted, so you can't exit your current term to switch sooner.

Feature development has already stopped. Per the same announcement, no new features or capabilities will be added to Delighted, effective immediately. Anything you pay for between now and June 2026 is a frozen product.

The default migration path is a different category of product. Qualtrics is encouraging Delighted customers to migrate to its XM for Customer Experience Suite, and Delighted's Qualtrics graduation page describes the migration as "as easy as clicking a button." Technically, the data move is straightforward. The fit question is harder. Per Qualtrics' own positioning, the platform targets leading brands, global enterprises, governments, healthcare organizations, and financial institutions, with enterprise pricing and complexity to match. Most people who picked Delighted picked it because it was simple, focused, and affordable.

Customization and reporting depth were already pain points before the sunset. Reviewer accounts on G2, Capterra, and Software Advice describe Delighted's survey prompts as inflexible, the dashboard UI as dated, and reporting depth as shallow enough that some users routinely export data to spreadsheets for their own analysis. Delighted does offer Delighted AI and built-in dashboards on its own homepage, so frame this as reviewer-reported friction, not missing functionality.

Delighted is a survey tool, not a complete CX program. Per Delighted's own product positioning, the platform covers Delighted Surveys, Delighted CX (NPS, CSAT, CES tracking), survey templates, dashboards and reports, action routing, integrations, REST API, and Delighted AI. What's not in the core feature set: a managed Google review request program, a Testimonial Publisher, cross-sell or referral automation built into the survey flow, dormant reactivation, an Enterprise Dashboard for franchise networks, or a managed service team running the program for you. For businesses that wanted feedback to actively drive repeat revenue and reputation growth, those gaps were already meaningful.

What To Confirm Before You Renew Your Final Delighted Term

1. Your exact subscription end date and the day Delighted will terminate your platform access.
2. Whether your contract auto-rolled to monthly billing on July 1, 2025, and your current monthly rate.
3. What your historical NPS, CSAT, CES, and verbatim response data looks like in export form (CSV, JSON, dashboards, tags, custom fields).
4. Which integrations (Salesforce, Slack, Zendesk, Shopify, etc.) you'll need to rebuild or reconnect on the new platform.
5. Whether your account team can provide a migration assist, and the actual scope of help.
6. Get every answer in writing before paying another invoice.

For comparison, LoyaltyLoop® publishes a $99/month per location starting price, a one-time $300 setup fee, monthly subscription or annual subscription plan (save 10% annually), and no long-term contract on its public pricing page. The LoyaltyLoop team handles the data import and platform setup as part of onboarding, so most clients are live in under a week.

Top Delighted Alternatives And Competitors

Five alternatives worth evaluating, starting with the natural landing spot for any Delighted user who picked Delighted for simplicity and doesn't want to be funneled into the enterprise Qualtrics XM platform.

#1 LoyaltyLoop®

Website: loyaltyloop.com

Best For: Any business or brand leaving Delighted that wants the migration handled by a real team, the simplicity Delighted offered preserved (without the self-serve learning curve), and the gaps Delighted left filled in (Google review generation, testimonials, cross-sell, referrals, dormant reactivation). Fits independent businesses, multi-location operators, franchise brands, and enterprises.

LoyaltyLoop sits in a different lane than the rest of the alternatives below. It's a fully managed service, not self-serve software, and it's built around three angles that map directly onto a Delighted reader's situation.

1. The migration is handled for you, to the extent your Delighted export allows. The LoyaltyLoop team takes the lead on importing your historical Delighted NPS, CSAT, and CES data, rebuilding your saved surveys, reconnecting your CRM and helpdesk integrations, and reapplying your branding and business rules. You bring your CSV exports and an integration map; the team handles the rest. How completely your historical results and trend lines can be reconstructed depends on what data your Delighted account lets you export, sometimes that's all of it, sometimes part of it. The team will work with what's available and tell you up front what to expect.

2. Historical NPS trend lines come with you when the data allows. Self-serve migrations leave trend continuity to you, and rebuilding historical NPS dashboards from a CSV import is enough work that many teams just start fresh. The LoyaltyLoop team takes that work on as part of onboarding, importing whatever historical response data your Delighted exports include so the trend lines your leadership tracks against aren't left behind by default. The completeness of the rebuild is a function of what your Delighted exports contain.

3. You go from a survey tool to a complete CX program. Delighted gave you NPS sends and reporting. LoyaltyLoop gives you the same core (NPS, CSAT, CES) plus the things Delighted didn't offer at all: ReviewMatch℠ for Google review requests, Testimonial Publisher to put approved feedback to work on your website, cross-sell automation built into the survey flow, referral solicitations to promoters, dormant reactivation, and an Enterprise Dashboard if you operate across multiple locations or franchises.

A few supporting points on what makes the model work for a stranded Delighted user:

1. Always personalized, never "pre-canned." Your program is custom-built to your brand, customer journey, business rules, and terminology. Delighted was self-serve and template-driven; LoyaltyLoop is a managed service where people do the configuration work for you, then keep adjusting it as your business changes.
2. Per-location pricing, not per-response. Pricing scales by location, not by survey response volume, so costs stay predictable as your customer engagement grows. Plans start at $99/month per location with a one-time $300 setup fee, on a monthly subscription or annual subscription plan (save 10% annually) and no long-term contract. The three tiers, Pilot, Promoter, and Premier, layer in capability as you grow: the Pilot tier covers a CX-question survey plus Google review monitoring and ReviewMatch; the Promoter tier adds full NPS, CSAT, and CES surveys, the Testimonial Publisher, and cross-sell and referral solicitations; and the Premier tier adds dormant reactivation and feedback by account (in addition to feedback by contact available in all plans). The Enterprise Dashboard is available for franchise and multi-location brands. None of those features are sold as per-feature add-ons.
3. Personal training and a dedicated LoyaltyLoop team member. Onboarding is a one-on-one engagement with a real person who knows your account. Most clients are live in under a week. After go-live, a dedicated LoyaltyLoop team member is reachable by phone, email, and in-app knowledge base. Not a ticketing system. Support for Humans by Humans.
4. Special offer for Delighted customers. LoyaltyLoop has a published offer for Delighted customers that includes 50% off monthly plans for the first year, plus dedicated migration assistance. Full details and the migration walkthrough are on the LoyaltyLoop Delighted alternative blog page.

#2 Qualtrics XM (The Default Migration Path)

Website: qualtrics.com

Best For: Mid-market and enterprise organizations with dedicated CX or research teams, the budget for an enterprise platform, and use cases that go beyond simple NPS and CSAT.

Qualtrics XM deserves a direct look because it's the path Qualtrics is actively pointing Delighted customers toward. Per Delighted's Qualtrics graduation page, the data move is described as "as easy as clicking a button," and the graduation program offers self-serve and partner-led migration support.

For organizations with the team and budget to use it, Qualtrics XM is a strong product. Per Qualtrics' own positioning, the platform targets leading brands, global enterprises, governments, healthcare organizations, and financial institutions. The Customer Experience product unifies signals across surveys, chat, email, digital behavior, and real-time feedback into 360-degree customer profiles, with AI-driven action workflows.

Qualtrics XM isn't a 1-to-1 fit with Delighted, and the audience it's built for is narrower than Delighted's. Qualtrics targets enterprise CX and research programs at large brands, governments, healthcare systems, and financial institutions; Delighted served a much wider range of teams that wanted simple, affordable NPS and CSAT surveys without a research staff. Pricing isn't published anywhere on qualtrics.com; every plan is quote-based. The platform typically requires dedicated CX or research staff (or external consultants) to operate well. If you have the team, the budget, and the use cases to justify it, Qualtrics XM is the most direct migration path because your data already lives in the same parent system. If those aren't in place, evaluate purpose-built alternatives before defaulting in.

#3 SurveyMonkey

Website: surveymonkey.com

Best For: Teams that need a broad, multi-purpose survey platform across customer feedback, employee engagement, and market research, with published self-serve pricing.

SurveyMonkey is a self-serve survey platform used by 260,000-plus organizations per its own homepage. It supports NPS, CSAT, and CES templates, integrates with the major CRM and helpdesk platforms, and publishes pricing for individual and team tiers. The Standard Monthly plan starts at $99/month for individuals; team plans start at $30/user/month, billed annually with a three-user minimum. For a team using Delighted lightly, SurveyMonkey can absorb the workload at a similar starting price band.

SurveyMonkey is a survey tool, not a CX program. It's self-serve, with no managed service, and enterprise plans are quote-only. It doesn't include a Google review request program, a Testimonial Publisher, cross-sell or referral automation, or a franchise enterprise dashboard. For businesses that want a CX program that actively drives repeat revenue and reputation growth, SurveyMonkey covers a narrower scope than the LoyaltyLoop alternative.

#4 SurveySparrow

Website: surveysparrow.com

Best For: Teams that want a Delighted-like simple feedback experience with modern, conversational survey design, omnichannel distribution, and stronger reporting and automation.

SurveySparrow positions itself as a unified VOC platform with conversational survey formats and AI-driven insights as headline differentiators. It supports NPS, CSAT, and CES, plus omnichannel distribution including email, WhatsApp, web chatbot, and offline channels. The platform also includes a Reputation Management feature that monitors online reviews across 100-plus platforms and runs automated review request campaigns, plus built-in ticketing for closed-loop follow-up. Pricing is partially published: the Qualtrics-alternative comparison page shows plans starting at $19/month, while the main pricing page is structured as a quote request.

SurveySparrow is a self-serve platform. There's no fully managed service team running the program for you. Reputation Management covers monitoring and review requests across 100-plus platforms broadly, rather than a Google-focused review request program tied directly to your customer journeys. There's no Testimonial Publisher, no cross-sell or referral automation built into the survey flow, no dormant reactivation, and no franchise enterprise dashboard at the LoyaltyLoop level. For Delighted users who only want a Delighted replacement (same scope, more modern), SurveySparrow is a real candidate. For users who want to upgrade their CX program at the same time, LoyaltyLoop covers more ground.

#5 Zonka Feedback

Website: zonkafeedback.com

Best For: Mid-market and enterprise CX teams that want omnichannel feedback collection paired with AI-driven analysis on open-text responses.

Zonka has repositioned recently as an "AI Feedback Intelligence" platform. Per their own homepage, they target CX and Insights leaders, customer support leaders, product leaders, and frontline location leaders, with positioning as "purpose-built for enterprise-grade CX excellence." They support NPS, CSAT, and CES across more than ten distribution channels, apply AI to categorize open-text feedback (thematic analysis, sentiment analysis, AI Impact Analysis), and offer real-time alerts and an AI Co-pilot. They also include online reputation management as a feature.

Zonka has moved upmarket. Pricing isn't published on their homepage; per their site, custom setup is indicated for enterprise CX programs. Like the other self-serve alternatives, Zonka doesn't include a fully managed service team, a Testimonial Publisher, cross-sell or referral automation built into the survey flow, dormant reactivation, or a franchise enterprise dashboard at the LoyaltyLoop level. For Delighted users looking to upgrade into AI-driven feedback analytics at the enterprise tier, Zonka is worth a look. For users who want the simplicity Delighted offered while still upgrading their CX program, LoyaltyLoop is a closer fit.

Delighted Vs. The Alternatives: Feature Comparison

Verified against each vendor's published pricing or product page. The two rows that matter most for any Delighted reader, "Available Beyond June 30, 2026" and "Historical NPS Trend Continuity," are unique to this comparison.

Notes: "N/A" for Delighted on migration rows reflects that Delighted is the platform being migrated FROM, not a destination. "Unknown" rows for Qualtrics XM and Zonka reflect the absence of contract terms on their public pricing pages. "Partial" for SurveySparrow pricing reflects that pricing is published on its Qualtrics-alternative comparison page (starting at $19/month) but the main pricing page is structured as a quote request.

Why LoyaltyLoop Is The Best Delighted Alternative

Three things separate LoyaltyLoop from every other option above for someone leaving Delighted specifically:

1. The migration is handled for you, to the extent your Delighted export allows. The LoyaltyLoop team takes the lead on importing your historical NPS, CSAT, and CES data, rebuilding your saved surveys, reconnecting your CRM and helpdesk integrations, and reapplying your branding and business rules. You bring CSV exports and an integration map; the team handles the rest, working with whatever your Delighted export makes available.
2. Historical NPS trend lines come with you when the data allows. Self-serve migrations leave trend continuity to you, and rebuilding historical NPS dashboards from a CSV import is enough work that many teams just start fresh. LoyaltyLoop takes that work on as part of onboarding so the trend lines your leadership tracks against aren't left behind by default. How complete the rebuild is depends on what your Delighted export contains.
3. You go from a survey tool to a complete CX program. Same core as Delighted (NPS, CSAT, CES) plus a Google review request program, Testimonial Publisher, cross-sell automation built into the survey flow, referral solicitations to promoters, dormant reactivation, and an Enterprise Dashboard for franchise and multi-location brands.

Underneath those three: predictable per-location pricing instead of per-response, personal training instead of a group webinar, and a dedicated LoyaltyLoop team member reachable by phone, email, and in-app knowledge base. Support for Humans by Humans. LoyaltyLoop has flexible programs to meet the needs of any business or brand, from independent operators to multi-location franchise networks.

Your Delighted Migration Timeline: What To Do Before June 30, 2026

Step 1: Confirm your Delighted access end date and your data deletion date. Per the Delighted sunset FAQ, customer access terminates on June 30, 2026, and customer data will be deleted in accordance with local regulations after that date or earlier upon request. Find the exact end of your current paid term in your account billing settings, and add both that date and June 30, 2026 to your calendar with a 60-day buffer.

Step 2: Export everything you want to keep, in formats you can re-import. CSV exports original lists of customers to-be surveyed by date, and NPS, CSAT, and CES responses (including verbatim comments, scores, timestamps, and any custom properties or tags). Dashboard PDFs for any historical trend reports you want to preserve. Contact list exports if you used Delighted to send survey invitations to your customers. Integration mapping notes (which webhooks fire, which fields sync, which tools receive what). Per the sunset FAQ, no post-shutdown archive is offered, so what you don't export before June 30, 2026 is gone.

Step 3: Decide whether the default Qualtrics XM path fits your business. If you have the team, the budget, and the use cases for an enterprise XM suite, the Qualtrics graduation program is the smoothest data path because the platforms share a parent. If you originally picked Delighted for simplicity, focus, and price, the right move is usually to evaluate purpose-built alternatives instead of defaulting in.

Step 4: Pick your replacement platform and plan a clean cutover. LoyaltyLoop clients are typically live in under a week, including historical data import to the extent your Delighted export allows. Rather than running both platforms in parallel, which risks the same customer being surveyed by both services, set up and verify your new platform first, then schedule a single cutover date. Pause Delighted's outbound surveys before LoyaltyLoop's first launch goes out, so customers experience one continuous program instead of two competing ones.

Step 5: Migrate historical data and integrations. The LoyaltyLoop team may be able to preserve trend lines, but that depends on what data is exported from Delighted. Bring your CSV exports, your integration map, and a list of saved surveys to your kickoff call, and the team will attempt the rebuild.

Step 6: Sunset your Delighted account on your terms. Once your new platform is live and you've verified your historical data is intact, let your remaining Delighted term run out rather than scrambling against the platform-wide deadline. Your data is preserved, your team has adapted, and you exit at your own pace.

Ready To Plan Your Switch?

You've seen the alternatives, the comparison, and the migration timeline. LoyaltyLoop gives you a managed migration, a complete CX program, transparent pricing, and no long-term contract. If you'd like to see what your switch from Delighted looks like specifically, the next step is a short demo. The team will walk you through your historical data import, your survey rebuild, and how the timeline fits against the June 30, 2026 deadline.

You can also see the Delighted migration offer for full details on the 50% off first-year monthly plans and dedicated migration assistance.

Schedule a Demo