8 Best Delighted Alternatives After the 2026 Shutdown

Delighted shut down on June 30, 2026, and took your Net Promoter Score℠ (NPS®) program's home with it. Your survey logic, your integrations, the response history you exported (or didn't): everything needs to be rebuilt somewhere new.

Finding the right Delighted alternative means rebuilding what already worked, and most options hand you a login and expect you to figure out the rest. The best alternatives for 2026 differ on one thing that matters more than features: who does the rebuild work.

Here's an honest look at the leading options, including pricing, features, and what happens after you decide to switch. That includes one fully managed Delighted alternative that takes the migration work off your plate and runs the program for you.

Main Takeaways

• Delighted permanently deleted all customer data after the June 30, 2026 shutdown. If you exported CSVs before the deadline, those files are now your only copy.
• The Benchmarks report was never exportable. Every migrating team rebuilds its NPS baseline in the new tool.
• Every alternative on this list is self-serve except LoyaltyLoop®. That distinction sets how many hours your migration takes.
• Switching platforms changes who sends your emails. New Domain Name System (DNS) authentication records are required or your surveys land in spam.
• The cheapest starting price rarely reflects the real cost once you add the hours spent configuring and troubleshooting a self-serve tool.

Why Delighted Users Are Migrating

Delighted did one thing well: low-friction NPS and customer satisfaction (CSAT) surveys via email, wrapped in an interface non-technical owners could run without help. (SMS was part of the original pitch too, but Delighted discontinued it in January 2022.) Many users chose the platform because they didn't want to learn one. They wanted surveys to go out and scores to come back. That simplicity is exactly what made Qualtrics's June 30, 2026 shutdown so disruptive, and it's why former users are searching for alternatives that pick up where the platform left off.

Even before the shutdown, though, Delighted had gaps that limited what you could do with your feedback. The dashboard user interface (UI) was dated. Analytics stopped at the score itself. There was no qualitative depth and no closed-loop workflow to follow up with unhappy customers before they churned. If you didn't configure, maintain, and interpret the results yourself, nothing happened. Franchise networks and multi-location brands had it worse: one dashboard, one view, no way to compare locations or roll up results across a network.

These gaps matter more now. US customer experience quality fell for a fourth consecutive year in 2025, hitting a new all-time low, according to Forrester. The feedback programs Delighted powered are simply more important today. Replacing them with something better is the real opportunity.

How to Evaluate a Delighted Replacement

Generic "how to choose a survey tool" lists are written for first-time buyers. You already know what you need. You're replacing a specific workflow, so your evaluation criteria should map to what you're rebuilding. The question is how much rebuilding work falls on you and how fast you can be live again, because every week without surveys widens the gap in your trend data.

• Survey channel support: Does the replacement cover email well, and does it add channels Delighted lacked, like SMS (which Delighted dropped in 2022)?
• Metric coverage: Does it support the survey types you were running (NPS, CSAT, CES)?
• Historical data migration support: Will the new tool import the Delighted data you exported, or do you start from zero?
• Pricing relative to Delighted's tiers: What's the comparable cost for the plan level you were on?
• Self-serve vs. managed operation: Do you configure and maintain it, or does someone do it for you?
• Integration with your existing tech stack: Which professional services automation (PSA) or customer relationship management (CRM) connectors need rebuilding?
• Compliance requirements: If you operate in a regulated industry, confirm the replacement meets your obligations before it makes your shortlist.

Most comparison articles assume you're shopping for your first feedback platform. In reality, you're shopping for an upgrade that simplifies your migration. The real evaluation comes down to how many hours the rebuild takes and how small you can keep the gap in your trend line.

The Eight Best Delighted Alternatives for 2026

These eight Delighted alternatives span the range from lightweight plug-and-play NPS tools to full customer feedback platforms and a fully managed option. Each one carries a "Best for" label so you can match the tool to your situation.

1. LoyaltyLoop

Best for: Small to mid-sized companies with one or more locations that want a fully managed NPS and customer feedback program, from printers, sign companies, and manufacturers to business service providers like MSPs and commercial cleaning companies.

We're the only fully managed alternative to Delighted on this list. Depending on the quality and nature of the historical data you exported from Delighted, we can transfer that data. We rebuild your survey logic, configure your integrations, and run the program from day one onward. You don't log in to set it up. Setup is typically a single 45-minute onboarding call, and you're live in under a week.

Pros:

• Fully managed setup and ongoing operation
• Historical data reconstruction from your Delighted exports may be possible, including trend-line preservation where the data supports it
• Licensee of the Net Promoter System, with native PSA integrations (Autotask/Datto) and print MIS platforms
• Cross-sell, referral, and dormant customer reactivation workflows built into the survey flow, plus a Testimonial Publisher
• Drives Google and other online review requests as part of the same feedback workflow
• Enterprise Dashboard for multi-location and franchise networks

Cons:

• Not a self-serve platform; if you want to configure everything yourself, this may not be for you. While you can adjust many settings, you can rely on experts to handle everything at the price of DIY solutions
• No free tier
• No in-app survey widget for SaaS product teams

Starting LoyaltyLoop pricing: plans start at $99/month per location, plus a one-time setup fee.

2. Qualtrics XM (The Default Migration Path)

Best for: Mid-market and enterprise organizations with dedicated CX teams that need advanced customer experience management beyond NPS

Qualtrics XM was the official migration path for Delighted customers. It combines customer feedback with behavioral, digital, and operational data to power enterprise customer experience programs. It's a powerful platform for organizations with complex CX needs, but it's a much bigger system than Delighted and typically requires dedicated staff to manage.

Pros:

• Official migration path for Delighted customers
• Supports omnichannel feedback and customer journey insights
• AI-powered reporting and workflow automation

Cons:

• Targets large brands, governments, healthcare systems, and financial institutions
• Quote-based pricing with no public plans
• More complex to implement and manage than Delighted

Qualtrics publishes no public rates, and CX contracts typically run in the tens of thousands per year, reaching six figures for full programs.

3. SatisMeter

Best for: Fast NPS/CSAT setup with minimal configuration (plug-and-play Delighted replacement).

SatisMeter is a multi-channel NPS and CSAT tool with a clean interface similar to Delighted's. It supports web and email surveys, while also providing developer tools to build in-app iOS and Android surveys. It's designed for teams that want a near-identical workflow with slightly more targeting options. If you're comparing plug-and-play options, Retently is the other name that comes up often; it covers NPS, CSAT, and CES with similarly low-friction setup, though like SatisMeter it leaves the migration work to you.

Pros:

• Multi-channel support across web, email, and mobile app surveys
• Quick setup with minimal configuration
• Developer tools for building native surveys inside iOS and Android apps
• Free tier available

Cons:

• Free tier limited to 25 responses per month
• Growth plan at $199/month for 1,000 responses may exceed Delighted's old pricing for small teams
• No managed migration support

Starting SatisMeter pricing: Free (25 responses/month); Growth $199/month.

4. Simplesat

Best for: MSPs and support teams needing ticket-triggered CSAT/NPS with native helpdesk integrations.

Simplesat is built around helpdesk and PSA integrations like Autotask, ConnectWise, Zendesk, and HubSpot. It embeds satisfaction surveys directly into support ticket workflows. That makes it a natural fit for service teams measuring CSAT at the ticket level.

Pros:

• Native PSA and helpdesk integrations
• Ticket-triggered surveys that fire automatically
• Clean CSAT dashboards
• Supports NPS alongside CSAT

Cons:

• Starting price of $119/month is higher than lightweight alternatives
• Primarily designed for support workflows rather than post-transaction NPS programs
• No managed migration

Starting Simplesat pricing: $119/month (Standard).

5. Survicate

Best for: Product and UX teams running in-product microsurveys alongside NPS.

Survicate is a survey platform with strong in-app and website targeting. It offers NPS, CSAT, and customer effort score (CES) plus product-experience surveys with behavioral triggers. It's a solid choice for SaaS teams that need feedback tied to specific user actions.

Pros:

• In-app and website survey targeting with behavioral triggers
• Multiple survey types (NPS, CSAT, CES, product-experience)
• Integrations with product analytics tools
• Free tier available (25 responses)

Cons:

• More complex than Delighted's original setup
• Pricing scales with response volume
• Less suited to service businesses or franchise networks

Starting Survicate pricing: Free (25 responses); paid from $89/month (when billed monthly).

6. SurveyMonkey

Best for: Teams that need general-purpose surveying beyond NPS (employee surveys, market research, event feedback).

SurveyMonkey is the most recognized name in online surveys. It offers NPS templates alongside a broad survey toolkit. But it's a general-purpose platform where NPS is one template among hundreds, rather than a core workflow.

Pros:

• Strong brand recognition
• Broad survey type support beyond customer feedback
• Free tier available for individual users
• Large template library

Cons:

• Free tier has significant response and feature limits (25 responses/survey)
• NPS is a template, not a dedicated workflow
• No post-transaction automation or managed service

Starting SurveyMonkey pricing: Free (limited); paid from $30/month per user.

7. Zonka Feedback

Best for: Mid-market CX teams that want multi-channel feedback (email, SMS, in-app, kiosk) with built-in analytics.

Zonka Feedback is a full-featured customer feedback platform with NPS, CSAT, CES, and offline survey support. It's more capable than Delighted but also more to configure. It includes workflow automation and active migration content for Delighted users.

Pros:

• Multi-channel including offline and kiosk
• Built-in analytics and reporting
• Workflow automation
• Active migration content for Delighted users

Cons:

• More complex setup than Delighted
• No free plan (14-day trial only)
• Self-serve configuration required

Starting Zonka Feedback pricing: approximately $167/month (per Zonka Feedback's published pricing).

8. SurveySparrow

Best for: Teams that want conversational surveys with built-in reputation management features.

SurveySparrow is a customer feedback platform that combines NPS, CSAT, and CES surveys with conversational survey design and AI-powered insights. It supports feedback across email, web, WhatsApp, chatbots, and offline channels, while also monitoring online reviews across 100-plus platforms.

Pros:

• Conversational survey templates
• Supports NPS, CSAT, and CES
• Omnichannel survey distribution
• Built-in reputation management and review requests
• Free tier available (75 responses/quarter)

Cons:

• Self-serve platform with no managed migration or program management
• Pricing for advanced plans requires contacting sales
• More configuration than Delighted's simple setup
• No built-in cross-sell, referral, or dormant customer reactivation workflows

Starting SurveySparrow pricing: $19/month.

What Every Alternative Actually Costs

Delighted's most recent pricing ran from a free plan (25 responses/month) to $249/month for Premium. Here's how every alternative compares, plus a pricing reality Qualtrics isn't advertising.

Qualtrics directed Delighted users toward its enterprise XM platform, yet mid-market teams have been quoted upwards of six figures annually, far above Delighted's old price range. Entry-level Qualtrics research tiers exist at lower price points, which explains the modest "starting price" you'll see in reviews, but they're a different product from the CX Suite quotes migrating teams actually receive. It's worth knowing before you assume Delighted's own replacement was a viable path.

Total cost of ownership matters more than list price. The table below shows starting prices, free tier availability, and best-fit use case for each alternative.

The cheapest tool on the list can end up as the most expensive option. Factor in the hours you'll spend configuring, maintaining, and troubleshooting a self-serve platform against what a managed alternative includes in its price.

Self-Serve vs. Managed: Two Different Migrations

Every other alternative on this list is self-serve: you get a login and you do the work. One alternative is to have someone else do it. This distinction matters more than any feature comparison because it sets how much of your time the migration takes. Take a look at how self-serve migration and managed migration with LoyaltyLoop compare.

What a Self-Serve Migration Looks Like

A self-serve migration means you take the data you exported from Delighted, choose a new tool, create an account, and rebuild your survey logic from scratch. Then you re-establish your integrations with your CRM, helpdesk, or Zapier connections. You configure email authentication so your survey emails actually arrive. You reset your NPS baseline.

Finally, you run a short internal pilot to catch configuration gaps before full rollout. All of this happens on your timeline, with your team's hours. For product and SaaS teams with engineering resources, this is the natural path. If you have the technical comfort and the bandwidth, it's doable. If you don't, it can eat up considerable resources, or stall you out before you get started.

What a Managed Migration Looks Like

A managed migration starts with a 45-minute onboarding call. We document your current survey logic, integrations, and business rules, working from your exports and whatever records you kept. As part of onboarding, we reconstruct your historical NPS data from your exports and, depending on the nature of the data you saved, work to preserve your historical trend lines on key metrics like NPS. We rebuild your surveys, configure your integrations, and facilitate email authentication. If you wish, you can begin sending from a LoyaltyLoop-verified email address, then move to your own email address once you've set up the authentication records.

If you chose Delighted because you didn't want to run a survey platform, a managed alternative means you still don't have to. That's a category distinction, and it matters more than any feature comparison.

Which Alternative to Delighted Fits Your Business Type?

The right Delighted replacement depends less on feature lists and more on how your business actually operates. Three things matter most:

• Your technical bandwidth
• Your location structure
• How you interact with customers

SMB owner: LoyaltyLoop is the fit if you don't want to manage the tool at all. If you'd rather run the tool yourself and need simplicity above all, SatisMeter or Simplesat will get you running with minimal configuration. The deciding factor is whether someone on your team will maintain the program after setup. If you don't have that person, a self-serve tool becomes another thing you start and abandon.

Franchise or multi-location brand: You need a view across locations and the same standards at every site. Our Enterprise Dashboard supports both Location-Centric and Brand-Centric configurations. Franchise leadership gets a single view across every location while each franchisee sees their own results. Zonka Feedback is an alternative if you want self-serve with multi-location support.

Service business or MSP: Post-transaction triggers and early-warning alerts are what matter here. Simplesat handles ticket-triggered CSAT with native PSA integrations for Autotask and ConnectWise. LoyaltyLoop provides a managed program with native Autotask/Datto integration and closed-loop follow-up for closed tickets and account decision-makers, so feedback turns into follow-up instead of sitting in a dashboard.

Product or SaaS team: If you need a software development environment to build in-app surveys and behavioral targeting, Survicate is the strongest fit. SatisMeter also supports in-app. If you have the development resources for in-product microsurveys, choose a self-serve tool designed for it.

What Happened to Your Delighted Data (and What to Do With Your Exports)

Delighted permanently deleted all customer data after the June 30, 2026 shutdown. There were no extensions and there are no recovery options. Whatever you exported before that date is what you have.

If you exported before the shutdown, your CSV files contain survey responses, sent surveys, scheduled surveys, and Trend-filtered data. The Benchmarks report was never exportable, according to Delighted Help. What this means: you have your raw response history and contact lists, but you don't have Delighted's comparative benchmarks. You'll rebuild your baseline in your new tool using your own data. Note the transition date in your new platform so future trend analysis accounts for the switch.

If you didn't export in time, the data is gone from Delighted. Your program, however, can still be rebuilt. Most businesses can reconstruct a working foundation from what already lives in their other systems: customer lists in the CRM, transaction records, saved reports, even screenshots of old dashboards. A self-serve tool leaves that reconstruction to you. A managed migration absorbs it: we rebuild your survey logic and contact flows from whatever records you have, then start generating fresh trend data immediately.

Your Post-Shutdown Migration Checklist

Ready to get your feedback program running again? Follow these five steps, in order, to move from your Delighted exports onto a new platform.

1. Gather your Delighted exports and any partial records. Collect the CSV files you downloaded before the shutdown, plus contact lists from your CRM and any saved reports or screenshots that document your old program.
2. Document your survey logic and business rules from records and memory: which survey types you ran, when they triggered, who received them, and any conditional logic.
3. Audit your integrations and note which ones need to be rebuilt in the new tool. Cover your CRM, helpdesk, Zapier connections, Slack notifications, and anything else that touched Delighted.
4. Set up email authentication before your first launch. Configure SPF, DKIM, and DMARC records for your new tool's sending domain so your surveys reach inboxes from day one. (More on this below.)
5. Reset your NPS baseline in the new tool and note the transition date. Treat your first 90 days of data in the new platform as your new baseline rather than a direct comparison to Delighted's historical numbers.

This checklist works for any tool. It applies whether you're moving to a self-serve platform or a managed alternative. The difference is how many of these steps you do yourself.

The Deliverability Problem Most Migrations Miss

When you move to a new survey platform, you're also changing who sends your survey emails. Since February 2024, Gmail and Yahoo require bulk senders to authenticate with SPF, DKIM, and DMARC records, use one-click unsubscribe, and keep spam complaint rates below roughly 0.3%, according to Google. If your new tool sends from a different domain than Delighted did, those DNS records need to be set up before your first launch, or your survey emails may land in spam or never arrive at all.

In a self-serve migration, that configuration and monitoring falls on you, and missing it means response rates drop before you've collected a single score. In a managed migration, the provider facilitates authentication setup as part of onboarding. You never discover it as a missing step after launch.

What to Do This Week

You don't need to pick a tool today. But every week without surveys is a week missing critical customer insights, and that gap only grows. This week: locate your Delighted export files and put copies somewhere safe. Document what you remember of your survey logic and active integrations while it's still fresh. Then use the evaluation criteria above to narrow your shortlist to two tools.

The shutdown has already decided the timeline for you. The only question left is how long your feedback program stays dark.

Start Building Your New Feedback Program with LoyaltyLoop

Choosing a Delighted replacement comes down to one decision: how much of the migration and ongoing work you want to own. The right choice depends on your team, your goals, and how hands-on you want to be. You now have a framework for deciding just that.

LoyaltyLoop is the only managed alternative in this framework. We transfer your Delighted data, rebuild your surveys, and run the program from here on out so you're not operating another platform. Every location runs the same feedback program. You prove retention and reactivation results with real data. And you cut the day-to-day cost of maintaining a self-serve tool.

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