With the release of the new and exciting LoyaltyLoop Premier plan, we are also realigning our other plans.
At the start of our lineup, we have officially retired the Basic plan for future sales. Existing subscribers to the Basic plan will not be impacted by its retirement from sales, and will continue to be supported.
At the start of our line-up and in the place of the Basic plan, you will find the new Pilot plan. The Pilot plan is similar to our Promoter plan, but with less functionality, a "Promoter Lite" version, if you will. Pilot plan performs a single CX-question, fixed survey with open-ended comments, to engage active customers. Unlike the retired Basic plan, which only gathered feedback, Pilot plan gathers both feedback and third-party reviews like Google, and includes review monitoring, reply, and ReviewMatchSM.
Unchanged in the new product line-up, our Promoter plan remains the centerpiece of our offering, meeting the needs of most businesses. It offers customizable NPS and CX questions, scales and additional questions to engage active customers for feedback and reviews on Google and other sites. It also generates testimonials for your marketing, cross-selling, referral solicitation, review monitoring and reply, and advanced reporting. And with this month's announcement, Promoter also includes the new and powerful ReviewMatchSMfeature.
Premier plan adds a number of additional capabilities, with the most exciting being the power to automatically detect a dormant account, and automatically (or with your prior review) engage them to restart sales. Read about Premier plan here.