December 2023

LoyaltyLoop and SmartSoft are proud to release a new integration for PressWise. The new PressWise Integration Add-On is available now, and is 100% free! Using the Add-On provides a new level of simplicity to gather customer feedback following a PressWise transaction. Instead of manually exporting and uploading (or emailing) transaction contacts to LoyaltyLoop, the Add-On automatically sends PressWise contacts to your LoyaltyLoop.

You got chocolate in my peanut butter! Hey, you got peanut butter on my chocolate! It is always great to find services where 1 plus 1 equals 3! That is what you get with the new integration from your friends at LoyaltyLoop and PlanProphet. This new integration will be officially released in January during the PlanProphet Champion Summit. But we're so excited to bring a new level of value and efficiency to printers running both systems, that we couldn't wait to tell you.

Running a service business is never easy. But automating the process of asking customers for feedback and reviews can be! With the new Workiz integration by LoyaltyLoop, service professionals and service companies can simplify their process of getting feedback and reviews following the completion of a job. You have plenty of work to do, and the process of requesting feedback and Google reviews is fully automated with this new FREE integration.

Here's a great new feature! Have you ever wanted to see all the instances when a specific contact was sent your survey? Now you can, right from your Customer view. Click your Customers from the left main menu, then (1) search for the customer in question. Then, (2) click the "Feedback Request History" button to expose a panel showing every time they were sent your survey.

It's been a busy year! If you missed any previous posts in 2023 concerning enhancements to LoyaltyLoop, here's the summary list including View Launch History by Contact, Workiz Integration, PlanProphet CRM Integration, PressWise Integration, ePS PACE Automation, New Webhooks for Developers, and much more.