May 2026

Stars get attention, but written Google reviews win customers because they explain the "why" behind the rating. A practical guide to asking for reviews compliantly, when to ask, how to respond, and how LoyaltyLoop turns it into a consistent system.

The "Stop & Think" method introduces a YES/NO qualifying question before showing a list of services. This acts as a "micro-commitment" or "speed bump" to ensure customers are intentionally expressing interest rather than clicking through the survey too quickly.

Learn how to use the new LoyaltyLoop Account Feedback Report to visualize account-level CX metrics and enhance your Quarterly Business Reviews.

LoyaltyLoop now provides a detailed breakdown of the components behind your NPS, CSAT, CES, and PQS scores. Understand the exact number of respondents and the percentage breakdown for each metric directly from your dashboard.

Learn how to retrieve unique survey links in LoyaltyLoop to reach non-respondents via SMS, chat, or print mailers and increase your customer feedback.