September 2025

If you struggle with what to say when replying to your Google reviews, you'll love this new feature. This month, the Premier plan gets a new feature that allows you to generate AI-suggested replies to a review. It's a great time saver, and here's how it works. From your Review tab, click the Reply button next to the review in question, just as you always would. When you land on the reply screen, you'll notice a new button labeled "AI Suggested Replies". Just click it. LoyaltyLoop will generate 3 different suggested replies as a starting point for you.

If you haven't had a chance to check out our new Premier plan, now might be a great time to do so when you see the amazing intro offer below. The Premier plan is designed to help you automatically restart dormant accounts, and gather insights as to why an account has stopped buying from you. Once configured to your specific settings, the most important being when you consider an account to be "dormant", LoyaltyLoop will go to work for you by engaging these former customers.

One of the big advantages of using LoyaltyLoop is the fact that your feedback and review service is fully managed by the pros at LoyaltyLoop. This means you can focus on using the results to grow your business, while relying on us to do the heavy lifting behind the scenes. This removes the need for you or your team to manage elements of a feedback process that can be complicated, confusing, or require skills you don't have. A great example of this is the management of your launch data and pre-launch processing rules.

As a business owner, you likely understand the immense value of Google reviews. They're not just stars on a screen; they're powerful testimonials that influence potential customers and contribute to your online reputation. We often get asked about the mechanics of these reviews, specifically: Can a customer leave more than one Google review for our business? The short and sweet answer is: No, they cannot.

If you're using Delighted to survey customers, chances are you weren't delighted to hear their parent company, Qualtrics, is sunsetting Delighted in June 2026. Qualtrics is a survey solution for large enterprises, and while you could continue to use them for small businesses and brands, it may behoove you to consider your options, both in terms of features and functionality, and in terms of continuing cost. Most small to mid-sized companies required different needs than large enterprises. From a pure feedback need, they are similar, but smaller companies have additional needs that can be fulfilled by the right Customer Experience (CX) partner like LoyaltyLoop.