October 2025

If you use Autotask for managing tickets and professional service automation, you'll love these new LoyaltyLoop enhancements. When using both LoyaltyLoop and Autotask, it has never been easier for you and your agents to keep a pulse on your customer experience levels. Check out our new Autotask integration for Widgets and Ticket Insights.

If you have customers who haven't purchased from you in a while, and you wonder why, you may want to explore our Premier plan and learn about its customer reactivation strategies. Now is a great time to explore it, as we are running an intro upgrade offer to Premier plan through the end of 2025. A key part of Premier plan is the capability of LoyaltyLoop to engage dormant customers. This dormant engagement isn't your typical marketing email, but should be a key component to your customer reactivation strategies. It is a specific service designed to help you accomplish 2 things:

We all know that happy customers are the bedrock of a healthy business. They come back, they spend more, and they tell their friends about you. But how do you know if your customers are actually happy? Guessing isn't a strategy. That's why it's critical to understand how to calculate CSAT directly. When you have concrete data, you can stop guessing and start making informed decisions that directly impact customer retention, loyalty, and your bottom line.

Your LoyaltyLoop Dashboard is the central hub for monitoring your customer feedback and results. It's designed to give you a clear, at-a-glance view of your performance, but there are a few built-in features you might be overlooking that can help you get even more out of it. Here are four key tips for navigating and customizing your dashboard for a more insightful experience.